Frequently Asked Questions (FAQ)
These are some of the questions about relocating pets that our customers ask us most often. If you have a question that isn’t answered here, please contact us today.
Some airlines will allow you to book your own travel arrangements for your pet, but most will not. Most airlines require you to work with a professional pet transporter because they do not have the staff to help you understand all of the requirements for your pet’s travel. Most countries have specific regulations and the airlines will not ensure that these specific requirements are met. Because we are experts in pet travel, most airlines rely on us to ensure the documentation is done properly, which makes the check-in process for your pet easy on you and the airline. The use of a professional pet relocation services will ensure that your pet’s travel is as smooth as possible and help avoid travel delays, extended dog quarantine periods and custom clearance issues in the destination country
In pet-friendly aircraft, the same air is circulated through the cabin and in the cargo. These flights are climate-controlled and pressurized. Each airline must meet the (IATA) International Airline Transport Association’s requirements to accept pets, including climate-controlled areas and a pressurized cargo hold. We transport by air and ground both.
2-3 weeks from date of deposit for domestic. Approximately 4-6 weeks from date of deposit for
international travel. Note that some locations may take longer such as Hawaii, India, Japan, Australia &, New Zealand.
It may seem that a pet relocation company is the more expensive option, but in the long run we save you money by avoiding mistakes and issues that can cause additional expenses along the way. A pet relocation agent will charge you a reasonable booking fee which includes our professional assistance throughout your pet’s relocation.
There are many factors that go into getting an accurate pet relocation estimate. Some airlines compute their rates according to weight of dog and crate where others compute their rates by the dimensions of the crate using volume. Some figure rates by using all this information and the final destinations have different rates. Taxes, customs clearance, layovers, fuel and security charges are not included in airline rates.
Unfortunately airlines don’t take enough time with you, the customer, to get all the information required for an accurate pet shipping rate — they give you very basic information.